Customer Stories

Our customers do amazing work. We love to share their successes.

Hear why your industry peers partner with Northwoods and use our human services technology to make an impact on caseworkers and clients.

Yolo County Streamlines In-Home Supportive Services with Electronic Case Files

Adult services workers at Yolo County HHSA use Traverse to complete forms, access recipient and provider data during visits, and coordinate services to keep clients safely in their homes.

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Jackson County Overcoming Burnout and Turnover with Dedicated Caseworker Support

With Case Aide Services, Jackson County Job & Family Services is supporting workers, promoting psychological safety, reducing burnout, and ensuring retention.

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Scott County Simplifies Collaboration with Secure Portal

Scott County Health & Human Services workers are using Traverse Connect to collect electronic signatures from clients and exchange case information with providers.

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Wilson County Supports Workers with Modern Software for Social Services

Wilson County Department of Social Services has increased productivity with Traverse. Child welfare and adult services workers can provide quality services from anywhere.

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Cleveland County Digitizes Case Files to Improve Performance and Mobility in Court

Child support staff at Cleveland County Department of Social Services are boosting productivity at the agency and in court with digital forms and documents in Traverse.

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Northwoods and Ohio Department of Job and Family Services: Child Welfare

Traverse is helping Ohio Department of Job and Family Services (ODJFS) child welfare workers collect and access case information to make key decisions about child safety.

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Carver County Cuts Paperwork Processes from Months to Minutes with Northwoods Software

Northwoods' secure application for managing forms and paperwork is helping workers at Carver County Health & Human Services save time and focus on serving the community.

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Dare County: Onboarding Made Easy with Simple Software

Traverse helps adult services staff at Dare County Health & Human Services refine processes, complete work in the moment, and easily onboard new workers.

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Erie County: Northwoods Mobilizes Content for Caseworkers Using AWS-Based Application

Northwoods helps Pennsylvania’s Erie County Office of Children and Youth digitize case files, enabling remote caseworkers to serve vulnerable children and families. Northwoods, an AWS Partner Network (APN) Public Sector Partner, helped Erie County implement Traverse, its AWS-based solution that provides access to case files from anywhere.

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Mesa County: How Electronic Case Files Help Caseworkers Put Families First

Child welfare caseworkers at Mesa County Department of Human Services use Northwoods’ software Traverse to focus on families, reduce trauma, and achieve permanency.

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Cultivating Meaningful Connections to Support Permanency

How a permanency caseworker uses Northwoods’ software Traverse to put families first, establish trusting relationships, and quickly find information to support decisions.

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Streamlining Services to Support Families

How an assessment caseworker uses Northwoods' software Traverse to complete digital forms with families, streamline services faster, and improve her quality of work.

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Investing in Technology to Empower Caseworkers

How a child welfare director says technology supports caseworkers and empowers them to make a difference and assist families in being healthy, safe, and self-sufficient.

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Houston County: Spend More Quality Time with Families

Traverse helps Houston County Department of Human Services social workers spend more quality time with families and connect them to services faster.

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Child Protection and Adoption: Achieving Permanency Twice as Fast

How a child protection social worker uses Northwoods’ software Traverse to spend more time on high-value work such as meeting with families and making referrals faster.

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Child Protection: Engaging Families and Building Trust

How a child protection social worker uses Northwoods’ software Traverse to spend more quality time with families while keeping up with all the demands of her job.

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Adult and Disabilities Services: Building Rapport with Clients

How an adult and disabilities services lead uses Northwoods’ software Traverse to view and share case information in real time in the office or with clients.

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Adult and Disabilities Services: Repurposing Time to Focus on Clients

How an adult and disabilities services worker uses Northwoods’ software Traverse to prioritize meeting with clients, completing assessments, and streamlining services.

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Foster Care Licensing: Facilitating Successful Foster Care Placements

How a foster care licenser spends more time developing relationships with foster families by using Northwoods’ software Traverse.

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Children's Mental Health: Quickly Viewing Medical History and Making Referrals

How a children’s mental health worker uses Northwoods’ software Traverse from anywhere to view and share relevant case information with other social workers and providers.

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New Worker: Understanding Key Topics and Events Quickly

How a new ongoing caseworker uses Northwoods’ software Traverse to quickly understand each case and family while mastering social work policies and best practices.

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