Child Protection

Challenges

Jessica wants to spend quality time earning trust and engaging the families she works with to keep kids safe. But the administrative burden kept her from maximizing that face-to-face time.

“Cases just seem harder. They take longer and there's just tons of paperwork with everything. That's my biggest challenge, that paperwork piece. It's stressful when you're always the person who isn't getting stuff done.”

Solution

Houston County DHS implemented Traverse in the Child/Family and Adult units. The cloud-based, commercial off-the-shelf (COTS) document management, forms management, and mobility software is purpose-built for human services agencies and helps social workers like Jessica can better engage families and build trust.

Results

Now that her agency has implemented Traverse, Jessica spends more quality time with families to build trust and identify when families need more support. She also captures more complete and accurate case notes and feels less stressed trying to meet all the demands of her job.